Your ID would have been marked inactive for the following reasons:
1) Termination: Bad Apple. If you have done more than 2 RDC (rider-driven cancellations) or 2 MDND (mark delivered not delivered) in the last 30 days, your ID will be terminated and ID cannot be activated again.
2) Background verification pending / failed: Your ID will be inactive if document verification is failed in the background check.
3) Compliance breach: Your ID will be inacitve if your KYC documents are not uploaded properly. If valid documents are not uploaded, please upload valid documents and then raise a request for ID activation from the help section.
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